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Order Information

  1. Placing a new order with Hello Comfortable
    2. Hello Comfortable is an online marketplace where you can shop items from retailers around the world.
    There is only one way to check out when shopping on Hello Comfortable - through our integrated multi-merchant checkout.
    When you add items to your cart, here’s how your order steps will look:
    Select your items you want to purchase and proceed to checkout Simply enter your payment details and follow the instructions to make your purchase. Hello Comfortable will send an email as soon your order has been received. Once the order has been successfully placed, Hello Comfortable will send an order confirmation email. The retailer shipping your order will be sending the shipping and tracking information in a separate email. For any amendments, cancellations or returns you will need to contact the retailer directly.
  2. How do I cancel my order?
    3. For any cancellations, exchanges, or returns you will need to contact the retailer directly.
    If you have any further questions please emailsupport@hellocomfortable.com.
  3. Can I add to my order?
    4. Unfortunately, we can't edit or change an order after it's been placed. If you have further questions please emailsupport@hellocomfortable.com.
  4. When will my order be shipped?
    5. Shipping varies after the order was placed and is dependent on the merchant seller and the product you have purchased. You will find your estimated ship time in your confirmation email from the individual merchant seller.

Shipping Questions:

  1. Hello Comfortable Shipping Policy
    2. As Hello Comfortable is a marketplace that does not hold any inventory, you will rely on the individual retailers shipping policy -- You can view their shipping policy by visiting their site separately from the Hello Comfortable platform
  2. Hello Comfortable Shipping Policy
    3. As Hello Comfortable is a marketplace that does not hold any inventory, you will rely on the individual retailers shipping policy -- You can view their shipping policy by visiting their site separately from the Hello Comfortable platform
  3. How do I change my address?
    4. Please send your updated shipping address tosupport@hellocomfortable.com. If your order is processing and the address needs to be updated we will need to cancel the order and you can place the order again. If the item has already shipped we are unfortunately unable to make any changes.
  4. Do you ship Internationally?
    5. Currently we are not set up to take international orders—however we are working overtime to offer international shipping in the future! A few of our current sellers are willing to ship internationally! So if you fall in love with a deal and happen to live outside the US, contact the seller and see if they will ship to you!
  5. Can shipping be expedited?
    6. Unfortunately, shipping is unable to be expedited via the Hello Comfortable checkout. However, you can check with the seller featuring the item to see if they are able to ship your order out sooner than the estimated ship by date. If you need assistance with this please email hellocomfortable.com.
  6. Can I choose a different shipping method?
    7. Unfortunately the answer is no.
  7. Where do I enter a promo code?
    8. At this time we do not offer promo codes. However, some sellers send out promo codes to customers that have ordered on hellocomfortable.com. If you have received one you can use it directly on their individual site.
  8. My card declined but I was charged!
    9. For your protection we have two parts to our authorization process. First, to make sure the card number is correct. Second, to make sure the customer information such as the name on card and the billing and shipping address are correct. If anything on the second authorization is incorrect the card will decline on our end and the order will not go through. However, since the credit card number was correct a pre-authorization charge is posted to your bank statement, which is why you are seeing a charge. Your bank is notified right away that the charge has been declined but it typically takes 2-3 business days for the charge to be cleared from your statement.

Contact Hello Comfortable:

  1. How do I contact Hello Comfortable Customer Support
    2. We would love to hear from you! To reach Hello Comfortable Customer Support we have the following contact options:
    Email: support@hellocomfortable.com
    * During business hours, Monday through Friday, 9am to 4pm Eastern Standard Time.